Returns & Exchanges

Returns & Exchanges

Our Promise

We want you to love every piece you purchased from The Gussied Goose! If something isn't quite right, we're here to help. Our return process is crafted with care, keeping it simple, fair and beneficial for the Gaggle.

Return Policy 

We accept returns within 14 days of receipt for unworn, unwashed items with all original tags attached. Items must be in their original condition.

Not eligible for return:

  • All sale items purchased in our Golden Goose Deals
  • Jewelry purchased in our Plume and Pearls
  • Accessories purchased in The Accessory Nest
  • Items that have been dirtied, worn, washed or altered
  • Items without original tags
  • Returning items for exchange or refund after 14 days of receipt

How to Return

  • Contact us at hello@gussiedgoose.com to initiate your return or exchange with: Reason for return or exchange and your order number
  • Pack your item(s) securely with all original tags attached and packing slip in packaging your purchase came in.
  • Your return to The Gussied Goose PO Box 469 Leander TX 78646-0469 (customer is responsible for return shipping costs)
  • Once your item is received and approved upon inspection, you will receive an email with an online code issuing store credit for the purchase price, including applicable tax.
  • Expect your email with store credit within 2-4 business days after receipt.

Exchanges

Need a different size? We're happy to help with exchanges!

  • Contact us at hello@gussiedgoose.com and follow the How to Return process and we'll work with you to find the perfect fit!
  • We'll ship your exchange as soon as we receive your original item. 
  • Please note, some exchanges are subject to availability due to all pieces being a curated collection.

Refunds

Refunds to the original form of payment are not offered. We do not cancel any orders.

  • Once your return is processed, please allow 2-4 business days for an email to arrive with your store credit code for online use at The Gussied Goose Boutique.

Damaged or Defective Items

Each item is inspected before shipping (buttons, zippers, embroidery, seams, etc.) however if you receive a damaged or defective item, please:

  • Contact us immediately at hello@gussiedgoose.com 
  • Write a detailed description of the damage including photos no later than 14 days of receipt.

We'll arrange a replacement or store credit, including applicable tax.

Return Shipping

We provide prepaid return labels for all eligible returns within the United States.

  • Return shipping is free for defective items.
  • For standard returns, a $7.99 shipping fee will be deducted from your refund.

Lost or Stolen Packages

The Gussied Goose Boutique is not liable for USPS packages that are lost or stolen. We do not offer a refund or replacement of merchandise. Should you have a lost or stolen package you will need to:

  • Call your local post office and file a claim OR 
  • Go to USPS.gov to file a claim

Questions for The Goose?

We're here to help! Reach out to us at hello@gussiedgoose.com and we'll get back to you within 24 hours.